More Questions?
If you don't find what you're looking for, please feel free to contact us at info@heartlandmidwest.com
Q: I received a tag on my door saying your company will be digging in or near my yard but there is no date or time on it. When do you expect to start digging?
A: Typically the digging will begin within 3 to 5 days.
Q: Why are you digging in my yard?
A: Heartland Midwest has been contracted to repair, upgrade or add to an existing underground utility. We are digging in your yard because the lines or cables needing repairs, upgrades or additions are buried in the easement of your yard.
Q: What is the typical construction process?
A: The typical process involves seven steps:
- Heartland Midwest will inform homeowner with a door tag.
- Heartland Midwest will send a dig crew within 3 - 5 days.
- The utility will do the necessary work within 1- 2 days.
- Heartland Midwest will backfill and compact the hole.
- Heartland Midwest will send a crew to prep for sod.
- Heartland Midwest will send a sod crew to place sod.
- Heartland Midwest will send a watering crew several times to ensure the new sod establishment.
Q: I have an underground electric fence or sprinkler system in my yard. Will it be damaged by the work?
A: Heartland Midwest will only dig where absolutely necessary. Occasionally a personal underground system may be damaged. If we do cause damage, we will be responsible for the repair. Please contact our office at 913-397-9911 for more information about repair procedures.
Q: Will Heartland Midwest restore plants or landscaping damaged by the work?
A: Heartland Midwest will do its best to restore your yard to its original condition, including laying sod and repairing landscaping, and watering the new landscaping. Occasionally, a rare plant, tree or shrub is damaged and we are not be able to replace it. Homeowners are encouraged to assist with watering and caring for new grass and landscaping. Please contact our office at 913-397-9911 with specific concerns.
Q: What should I do with my dogs while the work is performed?
A: Please contact the Heartland Midwest office at 913-397-9911 and we will contact the job manager for solutions.
Q: Does your company have a legal right to come in my yard and begin digging without warning?
A: As upsetting as it can be to see your yard being disrupted, yes we do have a legal right. Nearly every yard has a utility easement which permits access for repairs and upgrades for utilities, such as phone, cable, internet, water, sewer, gas, and electric. In most cases, Heartland Midwest will notify you three to five days before digging begins, however, an unexpected or emergency situation may prevent advance warning.
